FAQ’s

Do I need to create an account in order to buy at IWISHUSUN?
- No, you can simply log in as a guest. Creating an account is fast and easy, simplifying your shopping experience with us, without having to enter your details with every purchase. You can change your delivery address and personal information at any time, and track current order status.

How can I pay for my orders?
- We work together with PayPal. That’s not just easy but also one of the safest payment methods. Paypal gives us the option to receive online payments by credit card, bank debit or via PayPal Balance.
- Paypal is safe, free and protects your personal data. Your bank details are never forwarded to us.

Do I need a PayPal account, in order to buy at IWISHUSUN?
- No! If you don’t have a PayPal account or do not wish to pay via PayPal you can simply log in as a guest.

How secure is buying at IWISHUSUN?
- Safety is our utmost priority. We encode our pages during the ordering process. That way we ensure that no one can access your data.

How long do I have to return goods? What is IWISHUSUN’s return policy?
- You have the option of returning goods purchased within 14 days without supplying a reason. Any contractual duties are thereby annulled. This is detailed here.
It is important that the items are returned in their original state, unworn and undamaged. The customer is liable for shipping costs.
Until the wares are returned they are the customer’s responsibility. We bear no responsibility for returned goods that we receive by error.

Can I exchange products at IWISHUSUN if I have ordered the wrong size or colour?
- Of course! Should you have ordered the wrong size or colour you can return the item and we will be happy to exchange it. Because the return shipping/exchange creates high costs making it difficult to provide a cataract operation we request that you be careful when choosing colour and size in order to avoid unnecessary shipping costs. Thank you!

How do I get my money back?
- The sales contract is annulled upon return of goods. As soon as the goods arrive back with us the money will be transferred back to your account.

Do you have a size guide?
- YES. Please click here to get to our size guide.